At Mordenoutfits, operated by Nimbus Nook Kart, we are committed to providing a smooth and reliable shopping experience for our customers. Throughout this policy, the terms “we,” “us,” and “our” refer to Nimbus Nook Kart, while “you,” “your,” and “user” refer to our valued customers. By placing an order through our website, you agree to the return and refund terms outlined below. If you need to return a product, the following guidelines explain the process and conditions applicable to returns and refunds.  

Eligibility for Returns    
 

• Products must be unused, unwashed, and returned in their original condition with all tags, labels, and packaging intact.  
• Please ensure that all tags, labels, and original packaging are included with the returned item.  
• Products that have been worn, washed, altered, or otherwise used are not eligible for return.  
• Return requests must be submitted within 48 hours of the product being delivered. To initiate a return, please contact our customer service team within this specified period.  
• Products that do not satisfy these eligibility requirements will not be accepted for return.    
   

How to Initiate a Return  

Step 1: Submit a Return Request  

Send your return request by email, including your Order ID and the reason for the return, to nimbusnookkarts@gmail.com.  

Step 2: Provide Supporting Images  

If the product received is damaged, defective, or incorrect, please attach clear photographs showing the issue to help us review your request more efficiently.  

Step 3: Follow the Return Instructions  

Once your return request has been reviewed and approved, we will provide you with the necessary instructions for completing the return process.  

We reserve the right to decline return requests that do not comply with the conditions specified in this policy.  

Refund Process & Timeline  

After receiving your returned product, our team will inspect it to verify that it meets the applicable return requirements. You will be informed whether your refund request has been approved or declined. If approved, the refund will be processed and credited to your original payment method within 5–7 business days. A confirmation email will be sent once the refund has been successfully completed.  

Partial Refund Guidelines  

If a returned product only partially satisfies our return requirements, such as having minor damage or incomplete original packaging, we may, at our discretion, issue a partial refund.  

Damaged, Defective, or Wrong Product  

If you receive a product that is damaged, defective, or different from the item ordered, please submit a return request within 48 hours of delivery. Kindly include clear photographs or videos of the issue when emailing us so we can review and resolve the matter as quickly as possible.  

Need Assistance?  

If you have any questions or require assistance regarding returns or refunds, please feel free to contact our customer support team at: nimbusnookkarts@gmail.com.  

Thank you for choosing Mordenoutfits. We sincerely appreciate your trust and remain committed to providing you with an exceptional shopping experience.